Testimonials
Pam & Danitza, Owner & Manager of Made By Pam in Simsbury, CT
Brianna came in on May 13 to guide our team through barista training and espresso fundamentals, and her help could not have come at a better time. With our soft opening just days away and a team of brand-new baristas, we were navigating unfamiliar territory as a family-run business more focused on cooking and baking than coffee.
From the moment she arrived, Brianna brought warmth, patience, and a deep knowledge of coffee that helped ease our nerves. She trained our staff with kindness and clarity—breaking down the basics of our espresso machine, setting expectations, and sharing insight into common mistakes and how to handle them. Most importantly, she emphasized the value of teamwork and clear communication during busy moments.
To our great relief, Brianna even returned to support us during our soft opening, jumping behind the counter and working alongside our team to ensure everything ran smoothly. Her presence during that hectic day was a true gift, and we felt supported every step of the way.
Brianna was always just a phone call away, ready to offer support and guidance whenever we needed it. We are so grateful for her contribution and beyond thrilled to have built what we know will be a lifelong connection in the coffee world. Thank you, Brianna — you helped set the foundation for something truly special at Made by Pam.
Taki Tanaka, Owner of The Garage Coffee Lounge in New Britain, CT
“Combining her Sociology professor background with her diverse experiences in coffee - connoisseur, barista, roaster, and manager, Brianna is able to offer a client all the varied perspectives, nuanced ideas and solutions. Her open minded approach to networking connects her to ever expanding roster of coffee professionals, retailers and roasters and she will bring her client to the right business as needed. On top of it, she’s just such an openly caring person that once you decide to work with her, you are very likely to gain a friend.”
Benny Beans, Cafe Manager at Fire by Forge in Hartford, CT
“Bri’s dedication to the coffee industry is hard to match. She’s a passionate consumer, a knowledgeable barista, an advocate for sustainability, and now, she’s diving into the art of roasting. Good luck matching that.”
More coming Soon…